Portriva Privacy Policy

Last Updated: May 28, 2026

1. Overview

This Privacy Policy explains how Portriva collects, uses, stores, and protects information when you use the Portriva iOS application and related services. Portriva is an AI content creation app that lets you upload images, submit prompts, generate photos or videos, view generation history, save outputs to your device, submit feedback, and purchase subscriptions or credits.

If you do not agree with this Privacy Policy, please do not use the app.

2. Information We Collect

2.1 Information You Provide

• Photos, videos, and images you choose to upload for AI processing. These files may contain faces or other biometric-like visual characteristics.
• Text prompts, instructions, or other generation inputs you submit.
• Generated outputs and related task history associated with your use of the service.
• Feedback and support messages you send through the in-app Contact Us flow, including the message content, complaint category if provided, app version, and submission time.

2.2 Information Collected Automatically

• App-generated account and session information, such as anonymous user ID, authentication tokens, subscription status, credits balance, purchase verification status, and restore-purchase results.
• Device and app information, including bundle identifier, app version, build version, iOS version, device model, locale, timezone, carrier name, screen size, screen scale, CPU core count, and storage capacity information.
• Identifiers used for app operations, attribution, anti-fraud, or analytics, such as IDFV, an app-generated identifier stored in Keychain, and IDFA only if you grant App Tracking Transparency permission.
• Usage and technical information, such as feature interactions, limited diagnostics, and task or purchase state needed to operate the app and troubleshoot service issues.
• Limited local cache and settings stored on your device, such as recent history metadata, pricing cache, onboarding state, analytics event deduplication flags, and preferences needed to keep the app working correctly.

2.3 Photo Library Access

Portriva requests access to your photo library only when you choose to upload an image for AI generation or save a generated photo or video back to your device. You can deny or revoke this permission at any time in iOS Settings.

3. How We Use Information

• Provide the AI generation features you request.
• Create and maintain your app session and anonymous account state.
• Display your credits, subscription status, task progress, and generation history.
• Process subscriptions, credit purchases, purchase verification, and restore requests.
• Allow you to save generated photos and videos to your photo library when you request it.
• Provide customer support, review feedback, and respond to deletion or privacy requests.
• Measure app performance, attribution, and product usage, including limited analytics and anti-fraud checks.
• Protect the service, enforce our terms, and comply with legal obligations.

4. User Content and AI Processing

Portriva does not send your personal data to any third-party AI service. AI-related processing is performed on your device or on infrastructure operated for Portriva and under our direct control. Your uploaded photos, images containing faces, text prompts, and related content are not shared with or transmitted to external AI providers for their independent use.

Your content is used only to provide the feature you selected, such as image-to-image generation, image-to-video generation, text-to-video generation, or face-swap style creation. We do not use your uploaded images or prompts to identify you, build a facial profile, or offer unrelated advertising based on your content.

User content may be cached locally on your device or stored temporarily on our servers when needed to complete processing, display results, maintain history, respond to support issues, or protect the service.

5. Face Data

When you use Portriva features that rely on uploaded photos or generated visuals, the app may process images that contain facial information. We collect and use face data only as described below.

• Collection: We collect images you upload or choose from your photo library that may contain your face or the face of another person, solely for the purpose of providing the AI feature you requested.
• Use: Face data is used exclusively to perform the requested AI creation feature. We do not use face data for identity verification, facial recognition, profiling, advertising segmentation, or any unrelated purpose.
• Disclosure and sharing: We do not share or disclose face data with third-party AI providers or other third parties for their independent use. Face data is processed only on your device or within systems operated for Portriva and under our direct control.
• Storage: Face data, as part of uploaded images or temporary processing files, is stored only as needed to provide the requested service. It is not transmitted to third-party AI providers.
• Retention: Temporary server-side copies of uploaded images, generated outputs, and related processing files that may include face data are automatically deleted within 7 days after processing completion unless a shorter period applies, earlier deletion is requested, or a longer period is required by law. Task history and result items shown in the app are generally removed after about 2 hours. You may request deletion at any time, and we will process deletion requests within 30 days.

Face data collection, use, disclosure, sharing, storage, and retention are explained in this section and in Sections 4, 6, 7, 10, 11, and 12.

6. Sharing and Disclosure

We do not share your content, including photos, images containing faces, prompts, and generated outputs, with any third-party AI service.

We may disclose limited information only in the following circumstances:

• With Apple, to process App Store subscriptions, consumable purchases, payment verification, restore transactions, and photo library permissions.
• With analytics or attribution partners, such as Meta/Facebook, for limited event measurement and attribution as described in Section 9.
• With service providers acting on our behalf to host, secure, or operate our systems, subject to confidentiality and use restrictions.
• If required by law, legal process, or a valid government request, or when necessary to protect rights, safety, users, or the service.
• In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable confidentiality obligations.

7. Third-Party Services

Portriva does not use any third-party AI services. No user data, including photos, face data, prompts, or generated outputs, is sent to external AI providers.

Portriva may rely on the following categories of third-party services to operate the app:

• Apple: App Store, StoreKit, and iOS system frameworks such as the Photo Library permission and saving APIs.
• Meta/Facebook: Limited analytics and attribution event reporting, subject to your device settings and the permissions you grant.
• Infrastructure and hosting providers: Systems used to operate Portriva's backend, storage, and delivery environment on our behalf.

8. Subscriptions and Payments

Portriva offers subscriptions and consumable credit packs through Apple's in-app purchase system. Apple processes the payment transaction. We do not receive your full payment card number or Apple account password.

To manage your purchases, we may receive and process product identifiers, transaction identifiers, purchase status, renewal status, subscription plan type, credits granted, and related verification data. We use this information to unlock paid features, restore purchases, prevent fraud, maintain records, and resolve support requests.

9. Analytics, Advertising, and App Tracking Transparency

Portriva may use limited analytics and attribution tools to understand app usage, measure marketing performance, and detect abuse. The app includes Meta/Facebook event reporting for events such as app launch, completed registration, and first subscription purchase.

If you authorize tracking through Apple's App Tracking Transparency prompt, Portriva may access your device's advertising identifier (IDFA) for attribution and ad measurement. If you do not grant permission, Portriva does not access IDFA. You can change this permission later in iOS Settings.

Portriva may also use IDFV, an app-generated identifier stored in Keychain, and limited cached event state to support attribution, analytics deduplication, fraud prevention, and app continuity.

10. Data Retention

We retain data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• Uploaded images, generated outputs, and temporary AI processing files, including files that may contain face data: automatically deleted within 7 days after processing completion unless earlier deletion is requested or longer retention is legally required.
• Task history and result items shown in the app: generally removed after about 2 hours.
• Feedback and support records: retained for as long as needed to respond, investigate issues, improve the service, and comply with legal obligations.
• Purchase, subscription, and anti-fraud records: retained for accounting, verification, dispute resolution, and compliance purposes as required by law or operational necessity.
• Local cache, app settings, and device-side identifiers: may remain on your device until deleted by the app, replaced by newer data, or removed when you delete the app or clear relevant device data.

If you ask us to delete your data, we will process the request within 30 days unless we are legally required to retain certain information.

11. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal data. Portriva supports the following privacy choices:

• You can stop uploading photos or prompts at any time.
• You can deny or revoke Photo Library permission in iOS Settings.
• You can deny or revoke App Tracking Transparency permission in iOS Settings.
• You can request deletion of your data, including uploaded content and face data, through the contact process described in Section 16.
• You can manage or cancel subscriptions through your Apple ID subscription settings.

Because Portriva may operate using an anonymous app session, we may ask for enough information to locate the relevant account or session before completing a privacy request.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

Portriva is not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to Portriva, please contact us so we can investigate and delete the data if appropriate.

14. International Transfers

Portriva and its service environment may process data in countries other than your own. By using the app, you understand that your information may be transferred to and processed in locations where data protection laws may differ from those in your jurisdiction. We will take reasonable steps to protect personal data in accordance with this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the app, legal requirements, or our privacy practices. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of Portriva after an update means you accept the revised Privacy Policy.

16. Contact Us

If you have privacy questions, need support, or want to request deletion of your personal data, uploaded images, generated content, or face data, please contact us through the in-app support path:

Portriva app > Profile > FAQ > Contact Us

Please include enough detail for us to identify your request. We aim to process deletion requests within 30 days. If you cannot access the app, you may use any support channel listed for Portriva in the App Store product listing.

This Privacy Policy applies to the current Portriva iOS app and related services operated for Portriva.